Who am I?
I suppose this is my “Hello World!” post. As suggested by the website’s name, my name is JD Moore. I’m a full-time graduate student pursuing my MBA with a CIS concentration at Texas State University’s McCoy College of Business Administration, and I work at ITAC, Texas State’s help desk, as a member of our Tier III support team. In 2014, I graduated with a Bachelor of Science in Mass Communication with a Public Relations emphasis, and a little before that, I decided I didn’t want to leave IT, hence the graduate degree. I’ve worked as a copy editor, answered phone calls as a tier I and tier II tech support rep, got in way over my head working at a MSP and marketing firm, sold popcorn at a movie theater, and bussed tables. In just about every professional position I’ve had, I’ve been able to learn something new every day. I try to say yes to almost every project and role that comes my way, and I love the challenges that comes with it.
As a 23-year-old, I still have no idea what I want to be when I grow up. I have memories of being 4 or 5 years old sitting at the first computer my family owned, opening who-knows-what (we didn’t have an Internet connection) and getting caught by my parents. When asked what I was doing, I’d shout “working!” and continue going about my business. The best day of middle school was the day my first computer arrived – a Dell desktop with a total of 128MB of RAM and a 40GB hard drive with Windows XP Home Edition pre-installed. I later came to my senses, mowed some lawns, and bought more RAM. I was “jumped in” to a support-type role when a family acquaintance came to our house to “fix” my desktop; I don’t have a clear memory of what he was fixing or why he was there. After he started reinstalling XP from the recovery disks that came with my desktop, he promptly left. Determined to fix it myself without reading anything online, it took me weeks of free time after school to reinstall drivers, download updates over a 128 Kbps DSL connection, and finally reinstall my games and re-rip my meager CD collection. In middle and high school, my web design and computer sciences classes were some of the best parts of the day, and during my freshman year of college, I sat with my coworkers at the help desk and picked out parts for my first-ever gaming PC between support calls. All of that to say, I want to keep working with computers and stay as excited about it as I was when I was 5 years old.